Customer Service Charter

The City of Busselton is committed to providing excellent services to our community. We will do this by striving to provide:

  • Polite, helpful and respectful service;
  • Our time and attention to address your enquiries;
  • Services that are consistent and promptly delivered;
  • Accurate information delivered in easy to understand language;
  • Clear explanations for decisions made;
  • Fair treatment in accordance with the City's legal obligations;
  • Easy to access feedback and complaint processes;
  • Assistance to connect with other services within our community.