Rates and Charges

Information on the City of Busselton's Rating System and Other Fees

For copies of all applicable rating documentation please see the document list at bottom of this page.

Receive your Rate Notice Electronically:


To receive your Rates Notice via your online banking select BpayView via your online bank account settings and complete the registration.


To receive your Rates Notice via email please register your details here

Further Notices document here .

Pensioner/Seniors' Concessions

Pensioners who meet certain criteria are entitled to claim a concession of up to 50% (capped) of the current year’s rates, or a deferment of Council rates.  Seniors who meet certain criteria are entitled to claim a concession of up to 25% (capped) of the current year's rates. Application by all pensioners or seniors may be made via the Water Corporation on www.watercorporation.com.au or 1300 659 951.  Should you hold an account with the Water Corporation please have your account number ready.

2017/2018 Pensioner Rebate Capping:

As part of its 2016-2017 Budget, the State Government announced that from 1st July 2016 that the 50% concession on local government rates applicable to eligible pensioners would be restricted to a maximum of $750.00. This maximum has been continued for the 2017/2018 financial year.

The maximum rebate allowed for Senior Card Holders has been reduced to a maximum of $100.00 as from the 1st July 2017.

The introduction of the cap on pensioner rebate and the seniors rebate is a State Government initiative and any concerns should be directed to your local Member of State Parliament.

Pensioner/Senior Review

The City is required to review its pensioner and senior registrations for rate concession to ensure we have the correct information on file and you are receiving your correct entitlement. As a result of this requirement and, due to the large number of pensioners/seniors registered with the City, we will be conducting this review on an alphabetical basis over the course of the next 12 months.

As a registered pensioner and/ or senior it is requested that you complete the attached review form and return the form together with a copy of your current relevant Pension card, Seniors Card, Commonwealth Seniors Health Care Card or State Concession Card to continue to claim your state government concession on your general rates and emergency services levy.

Your completed form and copies of your relevant pensioner/senior cards can be posted to the City at Locked Bag #1 Busselton, 6280, or delivered to our Administration Centre, Southern Drive Busselton. Additionally you may email copies of the completed form and cards to Pensreview@Busselton.wa.gov.au

All correspondence should be marked “Att: Rates – Pensioner Review”.

For any queries relating to this review please contact our reviewing officer Mrs Karen Nicholls by telephoning on 08 9781 1759 between 8.30 am – 12.30 pm Monday, Wednesday, Thursday and Friday.


Late Payment Costs - Rates and Service Charges

With the exception of eligible pensioners, late payment charges are accrued daily and will be charged on all rates in arrears as at July 1 in any year, and on instalments or lump sums not met by their due dates.  Ratepayers not paying by a formalised instalment arrangement and being charged late payment fees may also have legal action taken against them for the recovery of any outstanding debt.

Rating Valuations

Objections can be lodged against the accuracy of Council’s rating details or the rating valuations used in assessing rates. This procedure does not negate the normal ratepayer responsibilities to meet payments within the prescribed time limits.  Further information on valuations can be obtained here.          

Objection to Valuations

Objection forms can be found here.

In Person: Landgate, 1 Midland Square, MIDLAND WA

Postal: Valuation Services - PO Box 2222 MIDLAND WA 6936
Phone: 08 9273 7373
Fax: 08 9721 0838
Website: www.landgate.wa.gov.au

Changing Address?

Download and complete Change of Name and Address Form (PDF, 423KB)

Statement of Rates.

Using this form one can request and pay for a statement setting out the rates of a property (and also request a property information certificate as well or instead of which will give details of what affects the property from all departments).  Normally this request is done through Landgate by settlement agents.  However, where a small agency does not have that facility set up or a person doing their own settlement, they can complete one of these forms.

Download and complete Application Form (PDF, 239KB)


Rates Department (08) 9781 0444

Other information: 

General Account enquiries:  Please contact the Rates Department on 08 9781 0444 or email rates@busselton.wa.gov.au 

Payments in Advance Requests or Deferment of Rates:  Please call in to Council's Customer Service Centre or telephone 9781 0444

Payment methods available - See also Pay Your Bills:

  • In Person - (at the Customer Service Centre – 38 Peel Tce Busselton ) - Cash, Cheque or EFTPOS.
  • Post - Cheque, Money Order or Credit Card (complete details on the back of the notice) to City of Busselton, Locked Bag 1, Busselton WA 6280
  • Telephone - Contact BPoint on 1300 276 468
  • Online - via the BPoint payment portal 

 Please note the Council does not accept Diners Club or American Express cards.