Air Conditioners and Pump Noise

Noise from air conditioners can disrupt sleep, interfere with normal daily activities and can have significant impacts on people's health.

Installation of an air conditioner that emits unreasonable noise is illegal and subject to penalties. Section 80 of the Environmental Protection Act 1997, places the responsibility on installers of air conditioners to ensure that the equipment does not emit unreasonable noise and penalties of up to $5 000 apply if installers do not meet their legal obligations. The Department of Environment Guidelines - An Installers Guide to Air Conditioner Noise provides further information regarding the installation of air conditioners.

Spa and pool pumps can be considerably annoying and often don’t comply with the noise regulations, especially at night. Please ensure that your spa or pool pump is only used during the day and is installed in a position that is unlikely to create a noise nuisance for your neighbours. If you would like to formally lodge a noise complaint about an air conditioner or pump, please complete and submit a Noise Investigation Package . All complaints are treated anonymously. An Environmental Health Officer will investigate your complaint and determine if the noise complies with the noise regulations.

If the information that you are looking for is not here, please phone 9781 0444 and ask to speak to someone in Environmental Health.