If the noise complaint involves a dog barking please call 9781 0444 and ask to speak to someone in Ranger Services.
Please be considerate and inform your neighbours of potential noise prior to holding a noisy event. However if you have a noisy neighbour, the following strategies may help:
- If you are comfortable and feel safe to do so, approach your neighbour, they may be unaware of the discomfort they are causing you and may be willing to change their behaviour
- Compromise - negotiate with your neighbour and work together to find a solution. For example, suggesting that your neighbour holds his band practice sessions while you are at work may resolve the problem
- For anti-social behaviour and noisy parties after office hours, contact the Police to lodge a complaint
- If the above does not resolve the problem, of if party noise is a regular and ongoing nuisance, you can formally lodge a noise complaint by completing and submitting a Noise Investigation Package . All complaints are treated anonymously. An Environmental Health Officer will investigate your complaint and determine if the noise complies with the noise regulations.
The noise regulations have some flexibility for particular equipment when used in a residential setting. This equipment requires the constant presence of an operator for normal use, for example, power tools, lawn mowers and basketballs. This equipment can be used from Monday to Saturday 7.00am to 7.00pm and Sundays and public holidays from 9.00am to 7.00pm but only for 2 hours maximum duration (i.e. 2 hours from the time that the noise first occurs). The noise from the operation of this equipment must not unreasonably interfere with the health, comfort or amenity of neighbours.
Musical instruments can only be played for a maximum of 1 hour per day between 7.00am and 7.00pm Monday to Saturday and 9.00am to 7.00pm Sundays and public holidays. Once again, the noise must be reasonable, please consider your neighbours. The Guideline - Noise Information , summarises the usual causes of neighbourhood noise and what can be done.
If you need more information, please phone 9781 0444 and ask to speak to someone in Environmental Health.