Community Survey Results Most Satisfactory - 28 August 2017

Published on 01 September 2017

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Results of an independent survey of the City of Busselton community show stakeholder satisfaction across key areas of Council performance and delivery.  

The survey results were benchmarked against around 30 other WA Local Governments and the City of Busselton’s overall performance index score ranked 74 out of 100. This puts the City of Busselton in equal fifth place (8 index points above the industry standard for WA) and makes the City of Busselton the leading regional Council by a full five index points.

This ranking was particularly pleasing given the diversity of services and facilities that the City manages.   Only smaller inner-city Councils in Perth achieved higher results on their survey scorecards which is somewhat expected given they don’t generally deliver such a broad range of services across rural, special-rural and urban areas.

The survey, which was conducted independently by Perth-based company Catalyse, found that the City of Busselton was leading WA councils in six areas: access to Mayor and Councillors; economic development; access to goods and services in the local area; sense of community in the local area; lighting of streets and public places; and tree management.

City of Mayor Grant Henley said that the results were pleasing and that feedback demonstrated Council was on the right path in terms of meeting many of the community’s key expectations. “These surveys are very useful tools. Their random distribution provides a broad picture of stakeholder satisfaction and identifies community priorities and areas for improvement.”

Many of the priorities identified in the 2017 survey reflect those identified in previous surveys conducted during the development of the City’s strategic and corporate business plans. As such, many have already been captured in the City’s long-term plans.  These include:

  •  traffic management & parking; 
  • coastal area management;
  • economic development;
  • playgrounds, parks & reserves;
  • sport & recreation facilities; and
  • safety & security.

Mayor Henley said that the City has already commenced planning in a number of these priority areas.  “Planning is underway for the upgrade of Busselton’s local road network to improve access into the CBD. Work on improving intersections in Peel Terrace will commence within the next 12 months.  A new sea wall is almost complete on Busselton Foreshore and beach restoration works are ongoing at Wonnerup Beach. A new sports club-house has been completed at Barnard Park and another club-house is planned at Lou Weston Oval this financial year. CCTV has been installed at the Busselton Foreshore to monitor activity at the skate park.”

Mayor Henley thanked members of the public for taking the time to participate in the 2017 community Survey.  “These results are generally positive and aligned to our long-term objectives. However, we acknowledge there are opportunities for improvement and we will be working especially hard to address the priorities identified by the community in the 2017 survey.”

Supporting Information

  • The City of Busselton community Survey was conducted May – June 2017.
  • To ensure complete independence and objectivity, the survey was undertaken by Catalyse, a Perth-based company that conducts surveys on behalf of around 50 WA Local Governments.
  •  While many of these Local Governments are located in the Metropolitan area, a significant portion is located in Regional WA providing the opportunity for meaningful benchmarking against the City’s results. Surveys were issued by Catalyse via email and post to 4,000 randomly selected residents of the City. To ensure everyone in the community had an opportunity to comment, the City ran supporting promotions through various communication channels and the survey remained open to all. A total of 495 randomly selected residents submitted a response reducing the sampling error to ±4.4% at the 95% confidence interval. The final dataset was weighted by age and gender to match the ABS Census population profile. A further 402 residents opted in to complete a scorecard.
  • The City of Busselton’s overall performance index score is 74 out of 100, in equal fifth place and 8 index points above the industry standard for Western Australia. The City of Busselton is the leading regional council, ahead of the next best by 5 index points.
  • The outcomes of the 2017 City of Busselton community survey are available at

Outcomes and objectives outlined in this statement align with Key Goal Area 4 in the City of Busselton’s Strategic Community Plan (2017): An economy that is diverse, resilient and prosperous.


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