Following a 12-month trial of hireable e-scooters in the city, a round of community consultation was conducted to determine the community's sentiment around hireable e-scooters. Over 1,000 responses were received, and these results were compiled into a report and presented to Council with the final decision available in the published council minutes. The Busselton Council resolved (C2403/65) at the March Ordinary Council Meeting to extend the program until November 2024, subject to community concerns being addressed.

The full survey results can be found here.

Councilors were keen to take community feedback on board and acknowledged the concerns, especially around safety, raised by the community when making their decision.

Improvements will include designated parking areas that do not block thoroughfares and are not visual nuisance, and slower speed restrictions for single use, narrow paths adjacent to the coast.

The Busselton riding area includes the city centre and surrounding suburbs including Geographe, West Busselton, Broadwater and Abbey. The riding area also extends along the Dunsborough Coastal Path and into Dunsborough city centre.

Visitors to the City of Busselton will be able to download the Neuron Mobility app, scan the code on an e-scooter at one of the parking stations across the City.

In May 2024, Neuron Mobility commenced the installation of parking decals for designed parking areas specifically for hireable e-scooters in key locations between Busselton and Dunsborough. The decals will make it easier for users to identify exactly where they should be parked in these high use locations. Neuron Mobility will remain responsible for ensuring the decals remain in serviceable condition and are removed if no longer required. 

Neuron Busselton Customer Service Details

Customer Service support number: (08) 5123 6888

Customer Service email: busseltonsupport@neuron.sg 

Visit the Neuron website

Benefits of e-scooters

  • e-scooter trips reduce dangerous emissions, traffic congestion, take up a fraction of the space of a car and are extremely energy efficient
  • 24-hour operational service

Neuron e-scooters safety features

  • Geofencing technology controlling where e-scooters are ridden and parked, and how fast they can travel in certain areas
  • Speed limits on foot paths and on low-speed roads in the trial area
  • Visibly larger, 11.5” wheels and wider footplates.

Costs to ride

For the most up-to-date pricing and promotions, please check the Neuron app which can be downloaded via Neuron's website and the App Store or Google Play. 

How to ride

It only takes a couple of minutes for riders to get started

  • First, download the app from the App Store or Play Store
  • Scan to download the Neuron app, add a debit or credit card
  • Unlock the e-scooter and helmet lock, put on your helmet
  • Perform safety checks by ensuring brakes and headlights are working
  • Kick off the ground and push the thumb accelerator to start riding
  • When you finish your trip park responsibly - do not obstruct pathways, doorways etc.
  • Replace helmet in the helmet lock, snap a photo of the e-scooter, then end your trip in the app.

e-scooter Map


How can riders get started?

Riders will be able to book and use the e-scooters through Neuron’s user-friendly app, which can be downloaded from the App Store or Google Play and set up in a matter of minutes. Fill details in the app, add a payment method, scan the QR code on the e-scooter, helmet on, safety checks, end trip, park safely, return the helmet and take an image.

What are the hours of service?

24-hour service.

How fast can they be ridden?

It’s legal to ride 25km/h on bike paths and shared roads. They can be ridden on footpaths at 10km/h.

How are the e-scooters protected from theft and misuse, and what should you do if they see the misuse of an e-scooter?

In terms of where our e-scooters are ridden and parked, they are fitted with GPS and are controlled by geofencing. E-scooters cannot be ridden out of the riding area, they lose power entirely. Neuron’s e-scooters also have topple detection which means that if they are left on their side their ground ops team gets an alert and then moves to reposition it safely. Geofencing also controls speed in some areas. 

Neuron e-scooters are all fitted with registration plates on the back and front, which makes it easy for people to report any issues. We encourage members of the public to report irresponsible behaviour or vandalism to the Neuron team. There are details on how to do this on all of our e-scooters and our website.

Is there a minimum age limit for riding an e-scooter?

The terms of service, and the WA Government require that riders be at least 16 years old in Western Australia.

Are all riders insured in Australia?

Yes. Neuron has significant public liability insurance and all riders in Australian cities are covered by personal accident insurance and third party insurance. This goes well beyond what is required by law and beyond a private e-scooter or bike for instance. More information can be found on Neuron website.

What measures are in place to clean the e-scooters?

Neuron has a range of cutting-edge antiviral measures to keep e-scooters clean and safeguard riders. Neuron ground operations teams will be working around the clock to keep e-scooters germ-free, using hospital-grade disinfectant.

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