Rates - FAQs

If you have a question about your rates, please review the frequently asked questions and their responses below.

What do my rates pay for?

Annual rates contribute to all of the City’s many works and services throughout the district, which includes;

  • keeping the City clean and maintained
  • upgrading community assets
  • construction and maintenance of street lighting,drains, roads, footpaths and cycle ways
  • jetty and beachfront works and maintenance
  • maintenance of beaches, parks and garden
  • Waste collection and services

And major projects, such as the Busselton Margaret River Airport development. For more information on major projects, please visit our Major Projects webpage

When will I receive my rate notice?

Your annual rate notice will be issued around July/August each year. If you do not receive your rate notice then please send an email to city@busselton.wa.gov.au or call 08 9781 0444. Please provide the following details:

  • Full name
  • Contact details
  • Property address
  • Postal address

What happens if I change my address?

It is a property owner/s responsibility to inform the City in writing of any change in postal address. This change of address may be made by

email: city@busselton.wa.gov.au 

mail: Locked Bag 1, BUSSELTON WA 6280.

Alternatively the change of address form may be completed and e-mailed, posted or delivered to the City.

Change of Address Form

Does the City provide complimentary tip passes?

Yes. All owners of all households in the City of Busselton, (both urban and rural), are able to use the barcode on their Rate Notice as a Tip Pass to be admitted to the waste facilities until September 30, 2021. Complimentary Tip Passes (cardboard passes) are issued to residents who are experiencing issues receiving or using a barcode for their property.

What can the passes be used for?

The passes are “All Purpose” and can be used for loads of either domestic waste or green waste, provided that the items are separately disposed of in the correct areas.

Is Vacant Land eligible for Tip Passes?

Yes. Owners of residential vacant land should receive tip passes with their rates notice.

Can Tip Passes be used for commercial or business waste?

No. Tip passes (both barcodes and complimentary passes) are for waste from a single household only. Tip passes are not issued to commercial properties. Commercial contractors who are removing household domestic waste are not permitted to use the passes.

What items are not accepted free of charge with Tip Passes?

Disposal of car tyres will incur a cost of $8.00 each, this is to pay for the cost of processing. Mattresses will incur a cost of $5.00 each, this is to pay for the cost of dismantling and recycling of the components.

Busselton Transfer Station, Rendezvous Rd – Open 7.30am - 4.00pm Seven Days a Week. Ph: 0408 933 441

Dunsborough Waste Facility, Vidler Rd – Open 7.30am - 4.00pm Seven Days a Week. Ph: 0417 179 596

NOTE: All Waste Facilities are closed on Christmas Day, New Year’s Day and Good Friday.

For further information, please call our Waste Administration team on 08 9781 0359.

Why do I pay rates when I don't use any Council facilities?

Every ratepayer uses one or more facilities provided by Council. The moment you drive out of your property onto a road you are using a Council facility. If you live outside of the City and have a rental property, then your tenant uses Council's facilities.

Can I make a Payment Arrangement?

If you are unable to meet one of the payment options stated on the front of your notice then please send a written payment proposal for consideration, prior to the 1st due date.

This proposal may be made by completing and sending the Special Rates Payment/ Clearance Proposal Form (attached below) or by sending an email to city@busselton.wa.gov.au. The proposal should state the payment regularity (i.e. Weekly, fortnightly or monthly.), a commencement date and payment amount that should be sufficient to effect clearance by the 31st March of that financial year.

Any approved payment proposal will be subject to various terms and conditions including a $30.00 arrangement fee plus interest accrual. Payments made under an approved special arrangement will need to be made via direct debit.

Note: Proposed payments should be met even if a decision on the proposal is yet to be received.

Special Rates Payment/ Clearance Proposal Form

How do I object my rates?

An objection may be lodged where there is an error in the rate record with respect to:

  • the identity of the owner or occupier of any land; or
  • on the basis that the land or part of the land is not rateable

An objection to the rate record must be made in writing and lodged with the City within 42 days of the date of issue of an annual or interim (not instalment) rate notice. This objection must identify the relevant land and set out fully in detail the grounds of the objection.

Please note that any rate payment must still be paid by its due date even where a rate record objection has been lodged.

What can I do if I think the valuation of my property is incorrect?

Should you believe your property has been incorrectly valued then you may lodge an enquiry with Landgate Valuation Services (LVS) within 60 days after the issue date of an annual or interim (not instalment) rate notice.

Please visit the Landgate website for more valuation information or call (08) 9273 7373 to discuss the enquiry.

If you wish to lodge an objection to the value, then please complete an objection form located in LVS “How do I lodge an objection on my GRV,UV or pastoral rent value” FAQ at Lodging an Objection

Please note that any rate payment must still be paid by its due date even where an enquiry has been made or a subsequent valuation objection lodged.

What is the overdue interest rate and how is it calculated?

Overdue interest will accrue daily at 8.00%pa, calculated on a daily simple interest basis, on all arrears, overdue rating balances and unpaid instalments until fully cleared. If interest is accruing then a payout amount should be obtained prior to making any payment. Interest accrued may be cleared in preference to overdue and arrears rating balances from any rate payments received. Overdue interest will not accrue if eligible to a full State Government rebate or deferral.

What are overdue rates and rate arrears?

Overdue Rates – Are where a payment option or an instalment is not paid by its due date. Overdue rates do not apply if eligible to a full State Government rebate.

Rate Arrears – Are any unpaid non-deferred rating balances from previous financial periods. All overdue and arrears rating balances will be subject to interest accrual and legal recovery proceedings where not eligible to a full State Government rebate. Each property owners is jointly and severally liable for overdue and arrears balances plus any legal recovery costs. All legal recovery costs will be charged to the property and will be payable in full along with the debt sought prior to ceasing recovery proceedings.

In accordance with sections 6.60 and 6.64 of the Local Government Act 1995 the City may garnish a property rental and/or after taking Court action may if rates or service charges remain unpaid for at least 3 years take possession of the property and (a) from time to time lease the land (b) sell the land (c) cause the land to be transferred to the Crown or (d) cause the land to be transferred to itself. All costs associated with these proceedings, including advertisement and marketing will be charged to the property and will be due and payable in full along with the debt sought prior to ceasing recovery proceedings.

NOTE: The City is not obligated or responsible to remove any legal recovery proceedings notation from a property owner/s Australian credit rating record.

Why is Council continuing to drive major capital projects?

The investment our Council is making in infrastructure is adding significantly to jobs and the local economy at a time when it is most needed. Building costs and interest rates are also favourable and this means we can get great value for money in delivering new infrastructure that will serve our fast growing community for decades to come.

What are local government rates and who pays them?

Local government rates are a contribution each property owner makes towards the cost of providing facilities and services in their local community. Anyone owning residential, rural, vacant, industrial or commercial property in the City of Busselton is a ratepayer. Some government bodies, educational and registered charitable organisations are exempt from paying rates.

What is the Biodiversity Incentive?

Rural ratepayers with at least 5 hectares of bush may be eligible for a rebate in exchange for protection and management of the bushland, you can find more information on our Biodiversity Incentive Strategy page. For further information, contact the City's Environmental team on (08) 9781 0444.


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