Planning and Building Enquiry

Submit a general Planning or Building enquiry, or report issues related to dust, extractive industry or compliance. For more information regarding planning and building please visit our Plan and Build page.

Building Enquiry

If you are unable to find Building information you require on our Plan and Build page, send us a Building Enquiry and we will assist you.

Building Enquiry

Planning Enquiry

If you are unable to find Planning information you require on our Plan and Build page, send us a Planning Enquiry and we will assist you.

Planning Enquiry

Extractive Industry Enquiry or Complaint

The City can assist with enquiries and complaints regarding Extractive Industry.

Extractive Industry Enquiry or Complaint

Short Term Rental Accommodation (STRA) (formerly Holiday Home) Issue

All Unhosted STRA are required to provide a sign which displays the current contact details for the manager of the premises.

Please report any concerns in relation to the operation of an Unhosted STRA or the conduct of guests to the property manager in the first instance.

If the matter is not resolved by the property manager, please report your concern to the City via our form below.

Report Short Term Rental Accommodation Issue

Planning or Building Issue

The City’s Compliance team investigates complaints associated with Planning and Building matters.  

Planning and Building compliance issues may include:

  • Unauthorised development;
  • Unauthorised use of land;
  • Non-compliance with conditions on a Development Approval or Building Permit;
  • Non-compliance with approved plans.
  • Dangerous structures;
  • Unauthorised or dangerous swimming pools and barriers.

Report Planning or Building Compliance Issues

Pool and Spa Barrier Inspection

A compliant barrier must be installed, prior to filling the pool or spa with water. 

Under the Building Act 2011, the person listed as the builder on the Building Permit must notify the City within 7 days of the pool and barrier being completed. For more information regarding a new Swimming Pool / Spa please visit our Swimming Pools page.

Click the link below if you need to book in for a re-inspection of a pool or spa barrier.

Book a Pool or Spa Barrier Inspection

Unable to find the information you're looking for?

  • Complete a General Enquiry form for assistance.
  • If you wish to make a formal complaint, please go to our Complaints
  • Call us on (08) 9781 0444 for assistance Monday to Friday from 8.30am - 4.30pm.

If you've encountered a problem with the website or have any general feedback, please provide comment via this form.

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