Conduct and Ethics

Code of Conduct

A local government, in accordance with Section 5.103(1) of the Local Government Act 1995, is required to prepare or adopt a Code of Conduct to be observed by Council members, Committee members and employees.

The Code of Conduct is to contain matters as prescribed by regulations and can also make further provision for expectations of Council members, Committee members and employees.

The Code of Conduct is a statement of guidance for Council members that is supplementary to the enforceable rules in the Local Government (Rules of Conduct) Regulations 2007. It is also a statement of guidance and specific requirements to be observed by Committee members and employees of the City of Busselton.

For more information on the City's Code of Conduct please refer to the document listed below.

Code of Conduct Committee Members
Code of Conduct Consolidated 
Code of Conduct Contractors 
Code of Conduct Council
Code of Conduct Employees 

Public Interest Disclosures 

The City of Busselton values honesty and integrity as well as openness, transparency and accountability in everything it does.  The City does not tolerate corrupt or other improper conduct, including mismanagement of public resources, in the exercise of its public functions.

The City of Busselton is committed to the aims and objectives of the Public Interest Disclosure Act 2003.  It recognises the value and importance of contributions of staff to enhance administrative and management practices and strongly supports disclosures being made as to conduct which is potentially corrupt or otherwise improper.

The City of Busselton will take all reasonable steps to provide protection to those who make such disclosures from any detrimental action in reprisal for the making of a public interest disclosure.

For further information related to Public Interest Disclosure please refer to the attached documents.

A Guide to Public Interest Disclosures

Customer Service Charter

The City of Busselton is committed to providing excellent services to our community.

We will do this by striving to provide:

  • Polite, helpful and respectful service
  • Our time and attention to address your enquiries
  • Services that are consistent and promptly delivered
  • Accurate information delivered in easy to understand language
  • Clear explanations for decisions made
  • Fair treatment in accordance with the City's legal obligations
  • Easy to access feedback and complaint processes
  • Assistance to connect with other services within our community

Complaints Handling Policy

Customer Service Charter

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